Despite being one of the best printing machines in the world, users may have to deal with Epson printer offline status. This issue occurs even when the printer is on and ready to function. So if your Epson printer says offline as well despite being connected to the network properly, you should refer to this guide right here.
This guide discusses the reasons behind Epson printer Offline status and their solutions in detail. So let’s check them all out without further ado. Here we go:
Epson Printer Offline Status: Main Causes
So if your Epson printer says offline quite often, one of the following reasons could be playing a spoilsport:
- There could be some connection issues between your Epson printer and your system.
- Your Epson printer’s driver is outdated.
- Epson printer showing offline status due to some technical problems in your hardware.
- Stopped or slow ‘Spooler’ service might make your printer go Offline.
- You must have configured some incorrect printer settings.
Epson Printer offline: Ways to Fix
Is your Epson printer showing Offline on Windows 10? Follow these easy and effective troubleshooting methods one by one to fix this issue:
Fix 1:
Fix Spooler Service If Stopped Or Paused
- Open your Windows system and click on the ‘Win’ and ‘R’ keys together.
- Then the Run box will open on the Windows screen. Now, click on the blank tab and enter ‘Services.msc’.
- Hit the ‘OK’ button and open the Spooler Services window.
- Navigate towards the ‘Print Spooler’ tab and click on it. Check the status of Print Spooler and make sure it is ‘Running’.
- If you see the status of ‘Print Spooler’ is ‘Stopped’, expand its options by clicking on the right cursor and choose the ‘Start’ option.
- After this, you will see that the status of your Epson printer has also changed to ‘Online’.
After applying the steps thoroughly, the Epson printer offline on Window 10 issues will be surely fixed.
Fix 2:
Uncheck the ‘use printer offline’ Option
- Before changing the printer settings, you will have to reboot the Epson printer. Click the button ‘Reboot’ and wait until the booting is finished.
- If your printer is not wireless, make sure it is plugged into the PC and well connected with the network.
- Now, perform a local administrator login by providing your admin username and password.
- Head to the ‘Control Panel’ from the Windows All Programs.
- Choose the ‘Devices and Printers’ from the given options and you will see all the connected printers.
- Select the ‘Epson’ printer driver and click right on it to expand the options.
- Choose the ‘See What’s Printing’ option and open the window.
- Navigate towards the ‘Use Printer Offline’ option and make sure that the box before it is unchecked.
Fix 3:
Set the Epson Printer on Default Mode
If your Epson printer is showing Offline because you have not set your printer on Default mode then, follow the steps mentioned below and set it on Default today.
- Open your Windows system and click on the ‘Win’ and ‘R’ keys together.
- Then the Run box will open on the Windows screen and enter ‘Control’ then press the ‘Enter’ key.
- Hover over the ‘Devices and Printer’ option and browse the list of the connected printers.
- Right-click on the Epson printer’ and expand its properties options.
- Click on the ‘Set as Default printer’ option and mark a tick on the box before it.
- Cross-check with your printer if it is set as a default printer or not. If you see the toggle before the option in green color, then you are good to go.
- Now take an exit from the window and reboot your Epson printer again.
After this process when your printer will restart, you will see that the ‘Epson printer says offline’ error message will not appear on your Windows 10 screen.
Fix 4:
Delete All Printer jobs from the Epson Print Queue.
If a lot of print jobs are stuck in the Epson print queue and that is why your Epson printer is showing offline on Windows 10 then follow the steps mentioned below and delete the print jobs.
- Open your Windows system and click on the ‘Win’ and ‘R’ keys together.
- Then the Run box will open on the Windows screen. Now, click on the blank tab and enter ‘Services.msc’.
- Hit the ‘OK’ button and navigate towards the ‘Print Spooler’ tab. Right-click on it and the properties section.
- On the Properties window, under the ‘Running’ option, click on the ‘Stop’ tab.
- Navigate towards the left corner of the window and click on the ‘OK’ button.
- Head to the Windows File Explorer and enter the following text in the USL box: ‘%windir%\System32\spool\PRINTERS’. Then, hit the ‘Enter’ key.
- Choose the ‘Name of the Printer’ from the folder and click on the ‘Delete’ option to erase them.
- Go back to the ‘Print Spooler’ window and click on the ‘Properties’ tab.
- Navigate towards the ‘Start’ option and hit the ‘OK’ button.
- After a while, take an exit from the ‘Spooler’ window and restart your computer.
Now, try to print a document from your Epson printer and you will see it is printing documents smoothly without showing an ‘Epson printer offline’ error message.
Fix 5:
Check Connection Between the Epson printer and PC
The ‘Epson printer goes offline’ error mostly occurs in Windows 7, 8, and 10. This happens when the computer fails to communicate with the printer.
However, this error can be easily fixed by making sure that your Epson printer and PC are well connected with the USB. In case there is a fault with the Cable, replace it with a new one. Hopefully, this should solve your problem of the Epson printer keeps going offline in Windows 10.
Fix 6:
Reinstall Epson Printer Driver to Not Receive ‘Epson Printer Says offline’ Error Message
If your Epson printer driver is outdated or corrupted then your printer will not function properly. You will face several issues such as ‘Epson printer showing Offline on Windows 10’. So, follow the steps mentioned below and reinstall the Epson printer driver correctly.
- First of all, click-right on the ‘Windows’ icon in the lower-left corner of the screen and choose the ‘Control Panel’ from the options.
- Navigate towards the ‘Add or remove program’ option and click on it.
- Find the ‘Epson printer driver’ and right-click to expand its options.
- Choose the ‘Uninstall’ option and a confirmation message will pop up on your screen. Click on the ‘Yes’ button and remove your outdated printer driver.
- Once the process is complete, refresh the screen and go back to ‘Device and Printers’ again.
- Here, click on the ‘Add printer’ option and choose the ‘Add a network, wireless or Bluetooth printer’ option from the next screen.
- Keep the model number of your Epson printer and install a new driver on your Windows 10 system.
- When the correct and updated Epson driver is updated, start your printer and confirm that the ‘Epson printer showing offline on Windows 10’ issue has been fixed or not.
Fix For ‘Epson Printer Keeps Going Offline On MAC’ Error
Are you facing ‘Epson Printer Office Mac’ issues? Due to the improper configuration of printer settings or connection issues between printer and Mac, you face an offline issue. Follow the two best-ever solutions one by one and learn how to bring your Epson printer back online.
Fix 1:
Delete Extra Printer from MAC Device
- Open the Apple menu options on your Macbook and choose the ‘System and Preferences’ from them.
- Further, narrow your search by clicking on the ‘Printer and Scanners’ option.
- To go through the list of all the printers and scanners installed on your Mac, click on the ‘Printer and Scanner’ option.
- Now, from the list remove all the extra printer drivers one by one. You can click on the ‘-’ icon next to the name of the printer and it will be removed.
- Next, the previously saved as an ‘Idle Printer’, save your Epson printer as a ‘Default Printer’.
- At last, when the printer driver is installed, restart your device.
After this, your Epson printer will not show any offline status on Mac and print documents smoothly.
Fix 2:
Reset Apple MAC ‘Print Settings’ Option
Low connectivity to the internet can harm your Epson printing system and the Epson printer Offline issue can occur on your Mac device. To solve this problem, follow the below-mentioned steps
- Open the Apple menu options on your Macbook and choose the ‘System and Preferences’ from them.
- Further, narrow your search by clicking on the ‘Printer and Scanners’ option.
- To go through the list of all the printers and scanners installed on your Mac, click on the ‘Printer and Scanner’ option.
- Select your Epson printer and choose the option of the ‘Reset Printing System’ option.
- Then, log in to your Mac system by entering your Mac username and password.
- Press the ‘OK’ button to arrive on the concerned page.
- Next, you will have to add your Epson printer again by clicking on the ‘+’ icon.
- Complete the adding process by following the on-screen instructions.
After applying the steps thoroughly, your Epson printer will be back on Online mode and print documents without any hassle.
We hope by the end of this guide, you will be able to deal with your Epson printer’s offline issues on your Windows 10 or Mac system. In case you come across any doubt while implementing any of the aforementioned methods or want to know about Epson Error Code 0x97, contact our representatives via the comment box or live chat. Running out of time? No worries! Dial the given number and talk to our tech experts directly.