While you are working on an HP printer, the 49.38.07 or 49.38.07 (4a04) error can show up on the printer’s screen. This code suggests a type of exceptional error. The HP error code 49.38.07 may show up due to the incompatible firmware version installed in your HP device. The other reasons for the 49.38.07 error code may include a non-friendly environment for the printer, too much traffic coming into the device, and simultaneous printing jobs. The HP error 49.38.07 can be fixed by restarting the device and updating the firmware version.
As you start reading the various sections of this blog, you will get a better idea about the causes and fixes of the 49.38.07 error on your HP printing machine.
What Causes the HP Error 49.38.07?
The HP printer error code 49.38.07 may be caused by various reasons. We have tried to list all the possible reasons for this error in the following points:
- Your printer may not be supportive of a certain programming language or command.
- The firmware version of the printer may not be able to fulfil such a complex printing job.
- There may be too many printing jobs in the process state at a specific time.
- You may be using third-party software for the solution that your printer does not get the support of.
- Another reason for this issue can be too much traffic coming into your HP printer.
- If your device is connected to a network, then there may be some issue in the configuration of the network.
- In the case of a wired network, there may be a problem with the cable that is used to connect all the devices in the network.
- The USB port of either your desktop or the printer may have been damaged.
- The faulty drivers of the printer may be the cause of this problem.
- There could also be a configuration problem in your network.
The above-listed causes can also be applicable to printer models like HP LaserJet 600, HP M4555, HP CM4540, HP CP 5525, HP LaserJet M602, etc.
How Do I Fix the HP 49.38.07 Device Error?
To troubleshoot the 49.38.07 error code on your HP device you can execute different methods such as updating the printer’s firmware, deleting all the jobs that are still processing, and restarting it.
Below we have given an extended list of all the methods that you can perform to resolve the HP error code 49.38.07.
Fix 1:
Update the HP Printer’s Firmware
The HP error 49.38.07 can be resolved by updating the firmware of your device. This problem usually shows up due to the older version of the firmware and is in the dire need of an upgrade. You can update your firmware through Web Jetadmin. You can also update the firmware by using a USB drive or Preboot menu.
Option 1:
Updating Firmware via WebJetAdmin
WebJetAdmin has been developed to meet several requirements such as updating the firmware of your HP printer. For knowing how to use it, check that your system has been equipped with it. After checking for the same, enter the model number of your device in JetAdmin and download the firmware. Ensure that this is the latest firmware prior to downloading it.
To update the printer’s firmware using WebJetAdmin, you can follow these instructions:
- Make sure your HP device has an active internet connection.
- Click on the “Start” menu.
- Search “Web JetAdmin HP” in the Start menu.
- Enter the model of your HP machine in “JetAdmin”.
- Download the updated version of the firmware.
- Search through the panel on the left side. There you will find the “Device Management Section”. Click on it.
- Choose the “Firmware” option from the “Device Management” menu.
- Click on the “Repository” button.
- Press the “CTRL” button and then from the list of connected devices, click on the printer that needs to be updated.
- You will then see a “Next” button. Click on it.
- Check the box of “Import Firmware Images”.
- Click on the option of “Done” and your firmware will start downloading.
Option 2:
Updating Firmware via USB/Flash Drive
If you wish to upgrade the firmware of your HP printer via USB/Flash Drive, you can download the firmware onto your printer and then insert it into your HP device. Press and hold the Stop button on your printer till you see the Ready, Data, and Attention LED lights are lit up.
We have given the step by step instructions here that you can follow to update the firmware using a USB drive:
- Go to the official website of HP.
- Download the latest version of the firmware that is available and store it on your “Flash Drive”.
- Press on the “Stop” button and hold it.
- You will see the “Ready”,” Data”, and “Attention” lights blinking.
- Scroll down using the arrow keys to the “Administrator Menu”.
- Press on the “Ok” key.
- In the “Administration Menu”, there will be an option of “Download item”. Press it.
- Then click on the “Ok” button.
- Put in the “USB” or “Flash Drive” that has the firmware file with the “.bdl” extension.
Note: In a situation wherein there is more than one firmware file, make sure you have chosen the right file.
- The download process can take several minutes to complete. Once completed, press the “Next” button to transfer the updated firmware version into the “WJA” repository.
Note: In case multiple printers of HP are connected to your system and the firmware for these have to be updated, you can click on the “Device Management” section. Left-click on the “All Devices” option. Choose the device that you wish to update by clicking on it. At the bottom of your computer’s screen, you will find the “Firmware Tab”. Enter it. Press the “CTRL” key and click on the HP printer which is to be updated. Then click on the “Update” button. After updating, reboot your HP device.
After following all these steps, the HP error 49.38.07 should have been solved.
Fix 2:
Clear the Printer’s Printing Queue
The error 49.38.07 in HP M4555 Printer and other such models can be fixed by deleting all the current jobs that may be still in the processing state. This will also lead to the clearing of the printer’s memory.
If you don’t know the correct approach to clear the printing queue, you can refer to the following instructions:
- Move to the “Devices and Printers” category in the “Control Panel”.
- Left-click on your printer’s icon. In this case, it will be the HP printer icon.
- There you will see a list of options. Right-click on the “See What’s Printing” option.
- Click on the “Printer” box.
- Tap on the option of “Cancel All Documents”.
Tip: If you are connected to a network, then make sure you have cleared the printing queue for every participant system active in the network that may be able to send printing jobs to the printer machine.
When you do not see any jobs in the queue, connect your printer again. If the printer is printing the documents now, your HP error 49.38.07 would have been resolved.
Fix 3:
Restart Your HP Printer
To fix the error 49.38.07 on HP printers, you can try restarting your device. See to it that you have also removed all the cable connections attached to the printer. This will help in troubleshooting the error.
For getting clarity about how to correctly restart your printer, you can follow the 6 steps given down here:
- Firstly, clear the printing queue and make sure that no jobs are being processed.
- Turn off your HP printer machine.
- Remove all the network cables attached to the printer.
- Clean the cables and the ports of your HP device with a dry cloth.
- Plugin the cables to your printer.
- Turn on your HP device again.
This method may have settled the HP error 49.38.07. You can also ensure the same by printing out a test page.
To Sum it up
At the end of the blog, we can say that the 49.38.07 may be caused due to many reasons such as too much network traffic in the printer, a complex printing job, or the incompatible version of the firmware. In order to counter this error, we suggested that you update the printer’s firmware through the official HP website and then download it on your system. You can also try rebooting your HP printer to reset its memory as well as clearing all the printing jobs. Here, you can also find here a detailed guide to fix HP Printer 49.4 c02 Error.